## **🔍 Why scheduled posts may fail**

Search Atlas uses an authorization connection to publish posts to your social media accounts. This connection can expire or be revoked when account security settings are updated.

When access is lost, scheduled posts may fail with an authorization error. Resyncing the account manually restores the connection. Posts that already failed before the resync will need to be reviewed and rescheduled manually.

## **🔄 Resync a social media account**

1. In Search Atlas, open **Social** from the left sidebar.
2. Locate the affected social account within your project's integration or connection settings.
3. Select the option to reconnect, reauthorize, or resync the account.
4. Complete the social platform's authorization steps and approve all requested permissions.
5. Return to Search Atlas and confirm that the account shows as connected.

Resyncing starts a new authorization flow and refreshes the access token used to publish posts.

## **📅 Check posts that did not publish**

1. Open **Social** from the left sidebar.
2. Review your scheduled and posted content for the affected period.
3. After reconnecting the account, reschedule any posts that failed to publish during the authorization outage.

Posts that failed because of an expired or revoked connection will need to be manually rescheduled after the account is resynced.

## **🛠️ If resyncing does not work**

- Confirm you are signed in to the correct social media account.
- Verify that you approved every permission requested during reconnection.
- Check whether the social platform has restricted, disconnected, or changed access for the account.
- Refresh Search Atlas and confirm the account still appears as connected.
- Try disconnecting and reconnecting the account from its integration settings if the resync option does not resolve the issue.

## **📍 Resync a Google Business Profile integration**

For Google Business Profile integrations, navigate to the GBP section within Search Atlas, locate the affected account in your integration settings, and complete the authorization flow again. Then confirm the account is connected before scheduling further posts.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be instantly connected with a member of our team.