🔍 Who Is This Help Center For?

This is the official Help Center for Link Laboratory (Publisher Exchange) clients. If you purchased a link placement, submitted an order, or are managing a campaign through Link Laboratory, you are in exactly the right place and our team is ready to assist you.

However, if you are a publisher or content creator who works with Publication Media, please be aware that Publication Media is a completely separate, unrelated platform with its own dedicated dashboard and support. Read on to find the correct destination for your situation.

✅ Link Laboratory Clients: You're in the Right Place

If you are a Link Laboratory client and have a question about an order — for example, an order like #1234 — this Help Center and our chat support team can assist you directly. No other product, dashboard, or external tool is involved in managing your Link Laboratory orders.

Our chat support can help you with:

• Checking the status of a specific order

• Requesting updates or revisions on a placed order

• Understanding your campaign details or delivery timeline

• Resolving any issues related to your Link Laboratory account or purchases

Simply open the chat widget and a member of our team will be with you shortly.

🚫 Publication Media Publishers: You Are in the Wrong Place

If you publish content through Publication Media, please note that Publication Media is an entirely separate publisher network with no connection to Link Laboratory or this Help Center. We are not able to access Publication Media accounts, orders, or publisher information from here, and our team cannot assist with Publication Media-related matters.

To get the help you need, please go directly to the Publication Media platform:

1. Visit https://dashboard.publication.media/login

2. Log in with your Publication Media publisher credentials

3. Use the support resources available within that dashboard

Reaching out through this Help Center will not resolve Publication Media issues, so please make sure you are using the correct platform to avoid any delays.

💬 Still Not Sure? We Can Point You in the Right Direction

If you are unsure which platform you belong to or need help identifying the right place to go, our chat team is happy to clarify. Just let us know the context of your question and we will do our best to guide you appropriately.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.