Occasionally a link that was live and working stops resolving. This has a few different causes, and the fix depends on which one applies:
A system bug moved the article back to draft. If support confirms this, it's fixed on our side and the article goes back to its original URL — no action needed from you once it's resolved.
An issue on the publisher's own site. If the publisher's site itself had a temporary problem, the article becomes accessible again once they resolve it on their end.
The publisher can't or won't fix it. In this case, support can offer a replacement placement or process a refund, depending on the situation.
When you report a broken link, support will check the specific order and give you an itemized status — some links may already be confirmed live and good, others reset and reassigned to a new publisher, and others flagged for a refund if a placement genuinely can't be recovered. If several orders are affected at once, each one gets checked individually rather than resolved as a single blanket action.
If a refund applies, it's typically issued as HDC (Hyperdrive Credits) to your account rather than a reversal to your original payment method.
If you need to change the destination URL for a placement you've already checked out (for example, you selected the wrong page by mistake), support can update the target landing page on an existing order — you don't need to cancel and reorder.
This applies to Link Laboratory backlink placements specifically — separate from Publication Media (the publisher-side platform), Signal Genesys (press release distribution), and Search Atlas's own Authority Building/Digital PR features.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.