If you need to speak directly with a member of the Search Atlas publication media team — for example, to discuss a press release, a publisher onboarding issue, or a publication status concern — this article explains the fastest way to get connected.
The Search Atlas publication media team is reachable through the platform's live chat. Follow these steps:
Log in to your Search Atlas account.
Look for the chat widget in the bottom-right corner of any page inside the platform.
Click the chat widget to open it.
Type human teammate and send the message.
You will be connected with a member of our team. Let them know you would like to speak with someone from the publication media team and describe your request.
A team member will either assist you directly or route your request to the appropriate publication media specialist.
Customers typically reach out to the publication media team for the following reasons:
Questions about a press release submission or publication status
Issues with a press release showing a publication failed error
Inquiries about publisher onboarding or the publisher exchange
Reviewing per-channel publication status or understanding refund amounts
General questions about media outreach and distribution channels
Before contacting the team, you may be able to find the information you need directly in the platform. Check your publication status by following these steps:
Navigate to the relevant section of the platform where your press release or media campaign was submitted.
Open the Publication Status modal for your submission.
Review the per-channel publication status — this shows which channels have published your content and which may have encountered an issue.
If a refund is applicable, the refund amount will also be displayed in this modal.
If the status information does not resolve your question or you see an error you cannot act on, proceed to contact the team via the chat widget as described above.
Once you are connected through the live chat:
Provide your account email and a brief description of your request so the team can assist you efficiently.
If your query requires a publication media specialist, the support team member will escalate or transfer your conversation promptly.
Response times may vary depending on the complexity of your request, but the team will keep you informed of next steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.