This article explains common sources of confusion when browsing publisher listings in the Marketplace — specifically, discrepancies in the number of publishers shown under a category, and uncertainty about which tab you are viewing. If you are seeing fewer publishers than expected or are unsure whether you are looking at the right section of the Marketplace, the steps below will help you investigate and escalate effectively.
You may be on the wrong tab. The Marketplace contains multiple tabs (for example, one for publishers available for placement and one for campaigns you are managing). Confirm you are viewing the correct tab for your use case before drawing conclusions about the number of listings visible.
Filters may be narrowing your results. Category filters such as a Domain Authority minimum threshold will limit the publishers displayed. A publisher whose score sits at or near the boundary of a filter range may appear or disappear depending on how the filter is applied.
Publisher scores and listings can change over time. A publisher may have qualified for a tier at the time they were listed, but their metrics may have since shifted. This can cause apparent discrepancies between what a category label suggests and what is currently shown.
Navigate to the Marketplace section of the platform and confirm which tab is currently active. Make note of the exact tab name you are on.
Check whether any filters are applied to your current view (such as Domain Authority range or category). Note the exact filter values in use.
If a specific publisher appears to be missing or seems out of place, note the publisher's name and the category or tier you expected to find them in.
If the issue persists after checking your tab and filter settings, prepare the following information before reaching out to support: the publisher name(s) involved, the category or tier you are browsing, any filter values you have set, and a description of what you expected to see versus what is displayed.
You will know the discrepancy is worth escalating when: (1) you have confirmed you are on the correct tab; (2) you have verified that no filters are unintentionally restricting your results; and (3) the publisher count or listing you expect is still not appearing. At that point, gathering the details listed above will allow our team to investigate the specific discrepancy on the backend.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.