This article helps you understand why your keyword data may appear blank, missing, or inaccessible. Because the root cause can vary, the steps below cover the most common things to check. If none of these resolve your issue, our team can investigate directly.
Before taking any action, identify which of the following situations applies to you:
No project connected: Keyword data is tied to a specific project. If you have not created or selected a project, there is no data source to display.
Wrong project selected: You may be viewing a different project than the one where your keywords were added. Confirm that the active project matches where your keywords were saved.
Keyword list not yet populated: If you recently created a project or keyword list, the data may still be processing.
Subscription or quota limit reached: Your current plan may limit the number of tracked keywords. If you have reached your quota, new keywords will not appear and some existing data may be restricted.
Active filters hiding results: An active filter or search term may be hiding results that do exist.
Browser or cache issue: Stale cached data can cause a blank or incomplete view.
Confirm you have an active project selected. If no project exists, create one and add your target domain.
Navigate to your keyword section and verify the correct project is active.
Check for any active filters or search terms in the keyword view. Clear all filters to confirm whether data appears.
If your keyword list was recently created or keywords were recently added, wait a few minutes and then reload the page to allow processing to complete.
Review your plan's keyword tracking quota in your account settings and confirm you have not reached your tracked keyword limit. If you have, consider removing unused keywords or upgrading your plan.
Perform a hard refresh in your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) or clear your browser cache, then reload the platform and navigate back to your keyword section.
If you have tried the steps above and your keyword data is still missing or inaccessible, please reach out to our support team. To help us investigate quickly, have the following ready:
The name of the project where keyword data is missing
A description of what you see (e.g., blank table, error message, partial data)
Any exact error messages displayed on screen
The approximate time you first noticed the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.