Some customers have reported that the keyword sort feature on the Site Explorer Keywords page does not respond as expected — columns may not sort correctly or sorting may appear unresponsive. This article explains what to do if you experience this problem.
Our engineering team has identified and resolved an issue with the keyword sort feature in Site Explorer not working as expected. If you encountered sorting problems previously, these should now be resolved after a page refresh.
Follow these steps to sort keywords correctly:
Navigate to Site Explorer and enter the domain or URL you want to analyse.
Locate the keywords table and click any column header to sort the table by that column.
Click the same header again to toggle between ascending and descending order.
If keyword sorting still does not work as expected, try the following before contacting support:
Hard-refresh the page: Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear cached scripts and reload the latest version of the platform.
Clear browser cache: Go to your browser settings and clear cached images and files, then reload the page.
Try a different browser: Test in a second browser (e.g. Chrome or Firefox) to rule out a browser-specific conflict.
Disable browser extensions: Ad blockers or script managers can sometimes interfere with table interactions. Temporarily disable them and retry.
If the problem persists after following the steps above, providing detailed information helps our team investigate faster. Please have the following ready: the domain or URL you were analysing, the exact column you attempted to sort, a description of what happened (e.g. no response, incorrect order), and the browser and operating system you are using.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.