If your Search Atlas account shows Pending Cancellation, your subscription is scheduled to close at the end of your current billing cycle. You still have full access to all tools and features until that date arrives.
This status does not mean your account has been deleted. It simply means a cancellation request has been registered and is waiting to take effect.
The Pending Cancellation status can appear for a few reasons, including a sync error between your payment provider and Search Atlas — sometimes called an account linking glitch — that triggers a pending cancellation by mistake. If you did not authorize this change, do not worry. Our support team can investigate and reverse it for you.
If you believe a linking glitch caused the status change and you did not request the cancellation yourself, the best next step is to contact our support team so they can investigate. When you reach out, please have the following information ready so we can resolve your case as quickly as possible:
The email address associated with your Search Atlas account
The approximate date when you first noticed the Pending Cancellation status
Confirmation that you did not manually request a cancellation
Our team will investigate the account linking issue and restore your subscription status if the cancellation was triggered in error.
If you were charged during a period when your account was incorrectly set to Pending Cancellation due to a glitch, you may be eligible for a refund. Refunds are reviewed on a case-by-case basis. To start a refund request, please have the following ready when you reach out:
The email address on your account
The date and amount of the charge in question
A brief description of what happened (e.g., cancellation was not authorized by you)
Our team will review your case and follow up with next steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.