The Google Ads add-on is an optional paid feature in Search Atlas that connects your account to Google Ads data for campaign tracking and performance insights. If you see this charge on your latest invoice but did not intentionally activate the add-on, it may have been activated on your account and continued renewing automatically.
Before contacting support, check whether the Google Ads add-on is currently active on your account and cancel it if you no longer want it. To do this:
Log in to your Search Atlas account.
Navigate to your account's Billing or Subscription settings. (The exact location may vary — look for a billing or account management section within your account menu.)
Review your active add-ons and identify whether the Google Ads add-on is listed.
If you find it active and do not wish to keep it, cancel or deactivate it to prevent future charges.
Note the activation date and any relevant invoice numbers or billing dates, as this information will be needed if you escalate a refund request.
Canceling the add-on will stop future billing. However, if you believe a past charge was applied in error, you will need to contact our support team to request a refund.
If the Google Ads add-on charge was applied in error and you would like to dispute it, our support team can review your billing history and determine whether a refund is applicable. To have your case reviewed as quickly as possible, please have the following ready before reaching out:
Your account email address
The invoice number or billing date in question
A brief description of the issue (for example, "I was charged for the Google Ads add-on but did not activate it")
The date you noticed the charge
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
To avoid unexpected charges going forward, take these proactive steps:
Review your subscription regularly: Check your billing page periodically to confirm only the services you need are active.
Cancel unused add-ons promptly: If you stop using a feature, cancel the associated add-on as soon as possible to avoid further automatic renewals.
Coordinate with your team: If multiple people have access to your account, make sure everyone is aware of which add-ons are active to avoid accidental activations.