This article covers three common issues Search Atlas customers encounter when using the WordPress Atlas plugin and Content Genius: approval buttons that appear unclickable, AI crawlers being blocked in robots.txt, and content scores that don't improve after generating content. If you are experiencing any of these issues, please reach out to our support team with the details below so we can investigate and resolve them for you.
If recommendation approval buttons show a red circle icon and cannot be clicked, this is likely related to a plugin authentication or connectivity issue between the Search Atlas dashboard and your WordPress site.
What to have ready when contacting support:
Your project name and the URL of the affected WordPress site
A description of what the approval buttons look like (e.g., red circle icons, greyed out)
The current connection status shown in your Search Atlas dashboard for the WordPress plugin
Any error messages displayed in the plugin or dashboard
Whether you have recently updated the plugin or changed any authentication credentials
Search Atlas uses AI-based crawlers to analyse your site and generate recommendations. If these crawlers are blocked in your robots.txt file, the plugin may not be able to read your pages and approvals may fail or have no effect.
What to have ready when contacting support:
Your site's robots.txt file contents (visit yourdomain.com/robots.txt in your browser and copy the text)
The name of any SEO or robots.txt management plugin you are using (e.g., Yoast SEO, Rank Math)
Your project name in Search Atlas
A description of what crawling or approval behavior you are seeing
If your content score is not improving after generating or updating content in Content Genius, this may be related to how the plugin is reading your page content or how topical terms are being evaluated.
What to have ready when contacting support:
The URL of the page where the content score is not updating
Your project name and the target keyword or topic
A screenshot or description of the current content score and any recommendations shown
Whether you have recently published or updated the page content
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.