If your Digital PR outreach inbox is showing message counts but no emails are appearing, or you see an indication that your mailbox is still syncing with Search Atlas, this article explains why this happens and what to expect.
Your inbox shows no email content despite appearing active.
Message counts appear in the sidebar, but clicking the inbox reveals no emails.
A notice indicates that email syncing is in progress.
Sent or received emails from outreach campaigns are not visible.
When you connect a mailbox to the Digital PR Campaigns inbox for the first time — or after reconnecting a previously unlinked mailbox — Search Atlas must sync your email history from your mail provider. Depending on the volume of emails in your account, this process can take some time. During this window, the inbox UI may display counts or labels before the actual content has loaded.
Wait and refresh. After connecting your mailbox, give it some time and then refresh your browser. Syncing delays are expected behavior and typically resolve on their own once the process completes.
Check that your mailbox is properly connected. Confirm that the email account you intend to use for outreach is connected to your Search Atlas account and is not showing a connection error.
Confirm your campaign has a linked email account. Verify that your outreach campaign has an associated email account configured, as campaigns without a properly linked mailbox may contribute to inbox display issues.
If you have waited a reasonable amount of time and your inbox still shows no emails despite having an active mailbox connection, please reach out to our support team. To help us investigate quickly, have the following ready:
The email address of the connected mailbox experiencing the issue
The name of the affected outreach campaign
A description of what you see in the inbox (e.g., message counts with no content, any on-screen notice text)
Approximately when the issue started
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.