Some customers have reported that Website Studio's AI agent confirmed edits as completed, but the actual code or design changes were never applied — resulting in wasted credits. This article explains why this happens and what to expect when escalating to our team.
A known issue has been identified where the AI agent reports a successful edit, but the changes are not reflected in your project. When this occurs, credits may be consumed even though no change was applied.
If you are experiencing credit loss after a failed AI edit, this is a backend issue that requires our team to investigate and restore your credits.
When you report this issue, our support team will review your account activity and, where applicable, work to restore credits that were lost due to failed AI agent edits. No action is required on your end beyond reporting the issue.
To help our team resolve your case as quickly as possible, please have the following information ready:
The name of the project or page where the failed edit occurred.
An approximate date and time when the credit loss happened.
A description of the AI prompt you submitted when the issue occurred.
Any confirmation messages the AI agent displayed after the edit.
Be specific with AI prompts: Clear, detailed instructions reduce the chance of the agent misinterpreting your request.
Verify changes after each AI edit: After the agent confirms a change, check your project to confirm the edit was applied before submitting another prompt.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.