A Universal Credits migration audit is a detailed review of your account's credit ledger to verify that all credits were accurately transferred, recorded, and applied during the migration to the Universal Credits system. This is especially important if you have noticed discrepancies in your credit balance, unexpected quota limits, or features that appear blocked despite having available credits.
Quota exhausted errors — You see a quota exhausted message even though your account should have available credits.
Missing credit balance — Your Universal Credits balance appears lower than expected after migration.
Blocked features — Tools are inaccessible and show credit-related errors.
Credit history discrepancies — Your credit history does not reflect transactions you know occurred.
Because a Universal Credits migration audit requires access to backend ledger data and account-level records, it must be handled directly by our support team. Have the details listed below ready so the review can begin promptly once you reach out.
Having the following details on hand will help our team process your audit request faster:
The email address linked to your Search Atlas account
The approximate date when you first noticed the discrepancy
A description of the affected feature or tool
Any error messages you have seen, including exact wording
Your expected credit balance versus the balance currently displayed
Once your audit request is received, our team will review your Universal Credits ledger and transaction history, investigate any discrepancies, and notify you of the outcome along with any corrective actions that may be taken on your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.