This article covers two related topics: how to create a white-label client account that includes integrations, and what to do if you encounter a 400 error in Rank Tracker that prevents keywords from being added to a project.
White-label client accounts allow your customers to access Search Atlas tools under your agency's branding. When setting up a client account, you can configure it so that the relevant integrations are connected and the client's dashboard reflects the correct data for their domain.
If you need help connecting specific integrations to a white-label client account or are unsure which integrations are available for sub-accounts, please reach out to support with the following information ready:
Your agency account name
The client account name or domain
Which integrations you are trying to connect
Any error messages encountered during setup
Some users encounter a 400 error in Rank Tracker that prevents keywords from being added to a project. This is a known bug that requires investigation on the backend to identify what is causing the request to fail for the specific project and account.
If you are experiencing this error, this cannot be resolved through account settings alone. To escalate effectively, please have the following ready when you contact support:
The exact error message displayed (screenshot if possible)
The name of the Rank Tracker project affected
The domain associated with the project
The keywords you were attempting to add when the error occurred
The approximate date and time the error first appeared
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.