Two separate issues have been reported by customers using Search Atlas: hero overlay opacity changes not reflecting in the Website Studio preview, and GBP draft post approval links returning a 'page does not exist' error. Both issues have been escalated to our engineering team. This article explains what is known about each issue and what to have ready when contacting support.
Some customers reported that when adjusting the hero section overlay opacity in Website Studio, the visual preview did not update to reflect the new setting. In some cases, pages also displayed an unintended grayish color or dull gradients.
What is known: The overlay opacity and gradient values are not being applied visually in the preview after adjustment. This is a known issue that has been reported to our engineering team.
What to do: If you are experiencing this issue, please escalate to our support team and have the following information ready:
The name of the project and page where the issue is occurring.
The specific opacity or gradient value you are trying to apply.
A screenshot or screen recording showing the preview not updating.
The browser and operating system you are using.
Customers using the GBP (Google Business Profile) draft post feature reported that the approval link provided returned a 'page does not exist' error when accessed.
What is known: The GBP approval link is not loading correctly for some users. This is a known issue that has been reported to our engineering team.
What to do: If you are experiencing this issue, please escalate to our support team and have the following information ready:
The GBP account or location name associated with the draft post.
The exact error message you are seeing when accessing the approval link.
A screenshot of the error if possible.
The date and time when you first encountered the issue.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.