Some customers notice that photos in Website Studio appear too dark or that adjusting the opacity filter does not seem to change the image's appearance. This article explains what to do if you experience this issue.
If changing the opacity filter on a photo in Website Studio does not update the image's appearance, the recommended course of action is to contact our support team. Because this issue may require a platform-side review of your specific project and image settings, a member of our team will need to look into it directly for you.
When reaching out, please have the following information ready so our team can assist you as quickly as possible:
The name of the project or page where the affected photo is located.
A description of what you changed (for example, the opacity value you set) and what you expected to see.
A screenshot or screen recording showing the photo before and after the opacity change, if possible.
Any steps you have already tried.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.