This article explains how to access 1:1 training sessions as a Search Atlas member, including what to check on your account before requesting a session.
1:1 training sessions are available to Search Atlas members depending on your current plan and account status. Because the specific plans that include this benefit and the booking process are managed by the Search Atlas team, the steps below will help you confirm your eligibility and get connected with the right person to schedule your session.
Log in to your Search Atlas account and check your current plan tier. If you are unsure which plan you are on, navigate to your account or billing settings where your subscription details are typically listed.
If your account is managed by an Admin (for example, on a team or agency plan), reach out to your Admin first to confirm whether 1:1 training is included in your subscription or to ask about upgrading to a plan that includes it.
If you believe your plan includes 1:1 training, or you would like to find out whether it does, contact the Search Atlas support team via the chat widget. Have the following ready so the team can assist you quickly: your account name, the email address associated with your account, and your current plan or subscription tier.
The support team will confirm your eligibility and, if applicable, work with you to schedule your session. You will receive confirmation of the date and time directly from the team.
Once your eligibility is confirmed, a Search Atlas team member will coordinate your 1:1 training session with you. If your current plan does not include this benefit, the team can provide information about upgrade options that do.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.