Sometimes a payment session can get stuck mid-process — for example, if you started a checkout but navigated away, your browser crashed, or Stripe returned an incomplete response. When this happens, Search Atlas may display a persistent payment processing dialog every time you log in, preventing you from reaching your dashboard, selecting a plan, or accepting a team workspace invitation. This issue may also affect trial extension requests.
A stuck session is sometimes stored in your browser. Fully clearing your cache and cookies (not just local storage) forces the browser to start a fresh session.
Open your browser settings and navigate to Privacy and Security.
Select Clear browsing data (or equivalent).
Choose All time as the time range.
Check Cookies and other site data and Cached images and files.
Click Clear data and close all browser tabs.
Reopen your browser and try logging in again at app.searchatlas.com.
If clearing the cache does not resolve the issue, open a private or incognito window, or switch to a different browser entirely (for example, Chrome, Firefox, or Edge). This rules out any browser extension or cached session data interfering with the payment flow.
If your primary goal is to accept a team workspace invitation, ask your team admin to resend the invitation. Once you have resolved the payment loop using the steps above, click the fresh invitation link to join the workspace. Do not use an older link, as it may redirect you back into the stuck session.
If none of the steps above work — especially if the payment dialog appears immediately after login with no way to dismiss it — your account needs a manual reset of the pending payment session by our support team. If you are also requesting a trial extension, this can be handled at the same time.
To help our team resolve this as quickly as possible, please have the following ready when you reach out:
The email address associated with your Search Atlas account
A description of when the issue started and what you were doing (e.g., started checkout, navigated away)
Any error messages displayed on screen
Whether you are also requesting a trial extension
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.