When you share a public report link with a client or colleague, the report may display generic placeholders instead of the actual business names associated with your Google Business Profile locations. This is a known platform bug that requires investigation by our support team. If you are seeing placeholders on a public report link, please reach out so this can be reviewed and resolved for your account.
Public report links are designed to be accessible without requiring the viewer to log in. However, a platform-level issue can cause Google Business Profile location names to display as generic placeholder labels instead of real business names when the link is opened. The report content itself may load correctly, but the business identity information may not display as expected.
This is a backend issue and cannot be resolved through settings changes on your end. Our team will need to investigate it directly for your account.
Open your shared report link. Navigate to the report you previously shared within your Search Atlas account.
Check whether placeholder names appear where real business names should be displayed.
If placeholders appear, collect the following details before contacting support: the full public report link URL, the affected business or project name, the placeholder text displayed, and any timestamps or notes on when the issue first appeared.
If placeholders appear consistently across multiple links or projects, note all affected report names and project details before reaching out to support.
This issue requires backend investigation. Please contact our support team with the following information ready: the full public report link, the affected business or project name, the exact placeholder text shown, and a description of when the issue began. Having these details ready will help the team resolve this as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.