Content Genius V5 is a major update to Search Atlas's AI writing tool, bringing new capabilities alongside important stability and bug fixes. This article explains what to do if you have questions about V5 behavior and how to get the right help quickly.
Content Genius V5 includes bug fixes and feature updates across the tool. If you are unsure whether a specific behavior you are seeing is a bug, a known change in V5, or expected new functionality, our support team can confirm this for you. When you reach out, providing the details listed below will help us give you an accurate answer as quickly as possible.
Because V5 introduced multiple changes across different parts of the tool, the fastest way to get a confirmed answer is to contact our team directly with the following information:
Your project or workspace name
The specific feature or action you were using when the issue or unexpected behavior occurred (for example: article generation, on-page audit, topical terms, inline AI assist, bulk content generation)
The exact error message or a description of the unexpected output
The approximate date and time the issue occurred
Any steps you have already tried
Having this information ready allows our team to check whether the behavior is a known V5 change, an ongoing fix, or something specific to your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.