Two known issues can affect Website Studio projects in Search Atlas: a top navigation menu item unexpectedly showing a dropdown instead of linking directly to its page, and address fields in Brand Vault not saving correctly across sessions. This article explains what these issues are and what to have ready when contacting our support team for a fix.
If a top-level menu item — such as Services — displays a dropdown when clicked rather than linking directly to its page, this is a known navigation configuration bug in Website Studio.
What to expect: Your page content is not lost. The issue is only with how the menu item is configured in the navigation settings, not with the page itself. This bug requires backend investigation to resolve correctly.
The name of the affected Website Studio project.
The exact menu item that is showing a dropdown instead of a direct link (for example, Services).
A description of when you first noticed the issue and any recent changes made to the site (such as adding new pages or publishing updates).
A screenshot or screen recording showing the dropdown behavior on your live site, if possible.
Some customers report that address information entered in Brand Vault does not save correctly or resets after leaving the section. The Brand Vault stores your brand details — including business name, logo, colors, and address — to auto-populate fields across Website Studio projects. This is a known bug that requires investigation by our team.
The name of the Brand Vault or project affected.
The specific field or fields that are not persisting (for example, street address, city, postal code).
A description of the steps you took when entering the information and what you observed after navigating away and returning.
Any error messages displayed, along with the approximate time and date they occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.