When you publish press releases through Search Atlas via Publication Media, payments for each placement are held in a pending state until specific verification steps are completed. This article explains how the payment hold process works and what to do if your funds remain pending after you have met the requirements.
Search Atlas holds publication payments until the following conditions are confirmed:
The target website has been successfully verified according to Publication Media's requirements.
The press release placement has been reviewed and approved by the Search Atlas team.
This process protects both publishers and customers by ensuring placements are live and verified before funds are transferred.
You can review the status of your press release placements directly inside the platform. If you are unsure where to locate your payment status, our support team can point you to the correct location in your account.
If a payment is still showing as pending after verification is complete, note the total amount and the number of remittances involved before contacting support.
If you have completed website verification as required by Publication Media and your payment is still showing as pending, follow these steps:
Confirm that all required websites have been verified within your account.
Note the exact pending amount and the number of remittances involved (for example: $295 across three remittances).
Take a screenshot of the affected placement's current status if possible.
Contact the Search Atlas support team with this information so they can manually review and release the pending payment on the backend.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.