A known backend issue can cause OTTO to display a success message after you attempt to create a PPC campaign, even though the campaign was not actually created. The confirmation message appears as expected, but when you navigate to your dashboard, the campaign is missing.
This is a backend bug involving a false campaign creation success message. Because the issue originates in the backend, it cannot be resolved through self-serve steps alone — you will need to contact our support team to have the campaign created correctly.
OTTO displays a success message or similar confirmation after you attempt to create a campaign.
The campaign does not appear in your OTTO dashboard after the success message.
Refreshing the page does not make the campaign appear.
Because this is a backend bug, our team will need to investigate and resolve it on your behalf. To help us do this as quickly as possible, please have the following information ready before reaching out:
The name of your OTTO project where you attempted to create the campaign.
The approximate date and time of the failed campaign creation attempt.
Any error messages you saw during or after the creation attempt.
Confirmation of whether your Google Ads or PPC account is connected to the project.
Do not attempt to create the same campaign multiple times before speaking with support, as repeated attempts may complicate the investigation.
Do not assume the campaign is live based on the success message alone. Always verify the campaign appears in your dashboard before treating it as active.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.