A known sync issue can cause a mismatch between the campaigns shown in Campaign Hub and what is live in your Google Ads account. This article explains what is happening and what to have ready when you contact our team to get it resolved.
You may notice that the campaigns displayed in Campaign Hub do not match the current state of your live Google Ads account. For example, campaigns that have been paused or removed in Google Ads may still appear in Campaign Hub, or campaign data may appear outdated compared to what is live in your account.
This is a known sync mismatch between Campaign Hub and Google Ads. Our team will need to investigate and resolve this on the backend — there are no self-serve steps available to fix it at this time.
To help our team resolve the issue as quickly as possible, please have the following information ready before reaching out:
The name of the affected project in Search Atlas
The name(s) of the specific campaign(s) that appear out of sync
A description of the discrepancy you are seeing (e.g., campaign appears active in Campaign Hub but is paused or removed in Google Ads)
The approximate date and time you first noticed the mismatch
Any relevant screenshots comparing what Campaign Hub shows versus your Google Ads account
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.