If you run a taxi or transportation business and are experiencing issues with your website's local search rankings — such as unexpected ranking drops, audit errors, or optimization features not working as expected in Search Atlas — this article explains what typically requires backend investigation and how to escalate effectively.
Some SEO audit and ranking issues for local taxi keywords cannot be resolved through self-serve steps alone. Issues related to website SEO audits and ranking optimization for local taxi keywords may require a backend action by the Search Atlas team to investigate and resolve.
In these cases, the Search Atlas team will investigate on the backend and apply the necessary fix. You do not need to re-run audits repeatedly or attempt workarounds — escalating with the right information is the most efficient path to resolution.
To help the team investigate and resolve your issue as quickly as possible, please have the following information ready when you reach out:
Your website URL — the exact domain you are running audits or tracking rankings for.
The specific keywords you are targeting (e.g., "taxi service [city]," "airport taxi [city]") and the target location (city, region, or ZIP code).
A description of the issue — a clear explanation of what is not working as expected with your SEO audit or local keyword rankings.
Any error messages — copy the exact text of any error shown on screen.
Timestamps — when you first noticed the issue and whether it is ongoing or intermittent.
Once you contact the support team with the above details, a team member will review your account and the relevant backend systems. You will be updated on the cause of the issue and informed when the fix has been applied. Resolution timelines vary depending on the complexity of the backend investigation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.