When you install the OTTO SEO tracking pixel on a Duda website, you may notice the site loads significantly slower or returns errors shortly after the script is added. This article explains what is known about this issue and how to get it resolved.
Slowdowns after adding the OTTO pixel to a Duda site have been reported by customers, including those using white-label domains. The exact cause can vary by account and site configuration. Because this is a confirmed bug category, the underlying issue typically requires investigation by our support team rather than a self-serve fix.
Common symptoms include:
Dramatically increased page load times after adding the pixel
Browser console errors or network request failures
The site appearing to hang or time out before rendering
Since this is a bug that requires backend investigation, please do not attempt to re-add or rearrange the pixel script in the meantime, as this may complicate troubleshooting. Instead, gather the following information before contacting support so our team can investigate quickly:
Your site URL — the full Duda site domain where the slowdown occurs
Your Search Atlas account email or workspace name
Whether you are using a white-label domain — yes or no, and the white-label domain if applicable
The exact symptoms you are seeing — for example, load time increase, specific error messages, or timeout behaviour
When the slowdown started — approximate date and time, and whether it began immediately after installing the pixel
Any browser console error messages — copy the exact text if possible
Having these details ready will allow our team to identify the root cause and apply the appropriate fix on the backend without unnecessary back-and-forth.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.