OTTO's schema deployment engine occasionally encounters three related issues that can surface together: FAQ schema generated for content that isn't visibly rendered on the page, a mismatched deployment inventory where the dashboard count doesn't reflect what's actually live, and malformed ImageObject or timezone metadata that conflicts with your Google Business Profile (GBP) listings. This article explains why these issues occur and what to expect while our team works to resolve them.
OTTO generates FAQ schema based on structured content signals it detects on your page. In some cases, FAQ blocks exist in the page's underlying HTML — added by a plugin, theme, or CMS template — but are hidden from visitors using CSS or JavaScript. Search engines can still crawl and index this hidden structured data, which may cause a mismatch between what users see and what appears in search results.
This issue is tracked and being actively resolved in our development pipeline.
If the number of active schema items shown in your OTTO dashboard does not match what you expect to be live, this is a known sync issue our engineering team is investigating. The discrepancy may appear across schema types including FAQ, ImageObject, and LocalBusiness entries.
Because this is a backend synchronization issue, resolution requires action from our support team. To help us investigate and correct the mismatch as quickly as possible, please have the following ready when you reach out:
The name of the affected OTTO project
The specific URLs where the schema discrepancy appears
The schema types involved (e.g. FAQ, ImageObject, LocalBusiness)
Screenshots of the inventory count you are seeing versus what you expect
Any error messages shown in your OTTO dashboard or Google Search Console
Timezone metadata errors can cause your opening hours or other time-sensitive structured data to conflict with your live Google Business Profile listings. This type of error is corrected on the backend and cannot be resolved through dashboard settings alone.
When contacting support about a timezone metadata issue, please have ready:
Your OTTO project name
The affected GBP listing name and location
The incorrect timezone or hours currently showing
The correct timezone or hours that should be reflected
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.