If you upgraded your Search Atlas plan as part of the Golden Loops annual offer and were promised a prorated refund, this article explains what a prorated refund is and what to do if you believe your credit has not been correctly applied.
When you upgrade your annual plan mid-cycle, a prorated refund represents the unused portion of your previous plan's billing period. Rather than charging you the full price of the new plan from day one, Search Atlas calculates the remaining value on your old plan and credits it toward your new subscription cost.
For customers who accepted the Golden Loops offer, a prorated credit was specifically promised to offset the difference between what was paid and the correct upgraded plan price.
Because prorated refunds tied to the Golden Loops upgrade require a manual review of your account by our billing team, there is no self-serve action that will resolve a missing or incorrect credit. If you believe your prorated refund has not been applied or the amount looks wrong, please reach out via the chat widget so our team can investigate your account.
When reaching out, please have the following ready to help us resolve your case as quickly as possible:
The email address associated with your Search Atlas account
The date you upgraded as part of the Golden Loops offer
The plan you were on before the upgrade and the plan you upgraded to
Any confirmation or promotional communication you received about the prorated refund
A description of what you currently see in your billing history (e.g. no credit line item, or an unexpected charge amount)
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.