Two common blockers can interrupt your Digital PR (press release) workflow in Search Atlas: a frozen OTTO account that prevents PR generation from completing, and a required email field that stops you from publishing when a client has no company email address. Because the exact steps to resolve these blockers depend on your specific account configuration, our support team will need to assist you directly.
An OTTO account becomes frozen when it has been paused or deactivated. When a frozen account is involved in a Digital PR workflow, the generation process may stall or fail, blocking the press release from being created.
If you are experiencing this issue, please have the following ready before reaching out:
The name of the affected site or OTTO account
A description of where in the PR workflow the process stops (e.g., which step or action fails)
Any error message or on-screen text you see when the workflow stalls
The timestamp of when the issue occurred
During the distribution step, Search Atlas may require an email address to send the press release on behalf of the client. If your client has no company email address, this field may prevent you from completing the publish action.
If you encounter this blocker, please have the following ready before reaching out:
The name of the project or client site affected
Confirmation of whether the client has any associated domain or email address
A screenshot or description of the exact error or validation message shown
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.