If your password reset code is not working and you are still being billed, this article will help you regain access to your account and, if needed, cancel your subscription. Follow the steps below in order.
Password reset codes are single-use and expire after a short period. The most common reasons a code fails include:
The code has expired. Reset codes are time-sensitive. If too much time has passed since you requested the email, the code will no longer work.
The code has already been used. Each reset link can only be used once. Clicking it more than once will trigger an error.
You requested multiple reset emails. Only the link in the most recent email is valid. Earlier links are automatically invalidated.
Go to the Search Atlas login page and click Forgot Password.
Enter the email address associated with your account and submit the request.
Open your inbox and find the most recent password reset email. Ignore any older reset emails.
Click the reset link promptly, as codes expire after a short period.
Enter and confirm your new password, then save your changes.
If you do not see the reset email in your inbox within a few minutes, check your Spam, Junk, or Promotions folder. Add the Search Atlas sender address to your contacts to prevent future emails from being filtered.
Once you have successfully logged in, you can manage or cancel your subscription from your account settings. Because subscription cancellation steps may vary depending on your account type, please reach out to our support team directly so they can assist you with cancelling and ensure your billing is handled correctly.
To get the fastest resolution, please have the following ready when you contact support:
The email address associated with your Search Atlas account
The date you last attempted to log in
Any error messages you have seen during the password reset process
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.