If your OTTO SEO analysis appears frozen on Analysis in progress or your Google Search Console (GSC) data appears disconnected inside Recommendations, this is a known bug that requires investigation by our technical team. The issue may relate to a processing delay or a GSC integration sync failure on the backend. This article explains what to expect and how to escalate effectively.
The OTTO SEO analysis remains stuck on Analysis in progress for an extended period without completing.
Google Search Console shows as connected in your account settings but appears disconnected or missing inside the Recommendations section.
GSC-related data does not appear or refresh as expected within OTTO SEO.
This is a backend bug. The analysis stall and GSC disconnection within Recommendations are not caused by anything you have done incorrectly. They occur due to an internal processing or integration failure that cannot be resolved through self-serve steps alone. Our team needs to investigate the issue on your specific project.
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
The exact name of the project or site where the analysis is stuck.
The approximate time the analysis started and when it appeared to stall.
Whether Google Search Console is shown as connected in your account settings.
Any error messages or status indicators you can see on screen (screenshots are helpful).
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.