If your Site Audit shows zero crawled pages, or you notice that features like JS Rendering appear enabled on a plan that does not include them, this article will help you understand what is happening and what to have ready when you contact our team.
There are several common reasons why the Site Audit crawler returns zero pages:
Incorrect start URL: The crawl URL may be missing the correct protocol (https://) or may point to a redirected or blocked page.
Robots.txt blocking the crawler: Your site's robots.txt file may be disallowing the Search Atlas crawler from accessing any pages.
Invalid or missing sitemap: If the sitemap URL is incorrect or returns errors, the crawler may fail to discover pages and report zero results.
Crawl quota or configuration issue: Your account may have reached its crawl quota limit, or there may be a backend configuration problem preventing the crawl from completing correctly.
Plan feature conflict: Certain features such as JS Rendering may appear active on plans that do not include them, which can indicate an account configuration issue requiring backend review.
Before reaching out to our team, please review the following and have the details ready:
The exact project or site name affected in your Site Audit.
The start URL configured for the audit and whether it is accessible in a browser.
The sitemap URL you are using and whether it loads correctly in a browser.
Any URL exclusion rules you have set — overly broad exclusions can block the crawler from discovering pages.
The exact error message or behavior you are seeing (e.g., zero pages shown, a specific feature appearing enabled).
The timestamp of when the issue first occurred or when the affected crawl was run.
Your current plan name (e.g., Starter), so our team can verify which features should be active on your account.
Having these details ready will allow our team to investigate and resolve the issue as quickly as possible.
JS Rendering is a premium feature not included in all plans. If you see it appearing as enabled in your Site Audit settings on a plan that should not include it, this is a backend account configuration issue that requires our team to investigate directly. Please do not attempt to toggle this setting on your own, as the underlying configuration needs to be corrected at the account level.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.