Some customers receive repeated emails warning that their domain is blocked, even though their domain is fully operational and no real issues are present. This is a known false-positive in the domain verification system. The background process that runs periodic domain health checks can, in certain cases, fail to record a completed result — leaving the domain in an unresolved state. The next scheduled check then re-triggers the warning email instead of recognising the domain as healthy.
The false-positive emails are caused by an issue in the backend DNS verification worker, not by any actual problem with your domain or DNS configuration. Because the root cause is inside the platform's backend systems, it cannot be resolved through changes on your end. Our engineering team must investigate and clear the verification state directly.
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
Your domain name — the exact domain that is receiving the false-positive warning emails.
Your project or account name — so our team can locate the correct account record.
A screenshot or copy of the warning email — including any error message or reference code shown in the email.
The approximate date the emails started — this helps our team identify which verification cycle triggered the issue.
Confirmation that your domain is functioning normally — for example, that your site is live and accessible.
You do not need to make any changes to your DNS records or domain settings. Our team will handle the fix on the backend once they have confirmed the false-positive state.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.