The Holistic SEO section in Search Atlas displays scores across three key pillars: Content, Authority, and UX. In some cases, these scores may appear as 0 or fail to display at all — even when your site has active content and authority signals. This is a known bug that is handled on the backend. This article explains what you should know and what information to have ready if you need to escalate.
The Holistic SEO pillar scores are sourced from backend data endpoints. When those endpoints do not return data correctly — for example, due to a backend service issue — the Content, Authority, and UX pillars will display as 0 or remain blank. This is not caused by a configuration error on the customer's side, and there are no self-serve steps that are confirmed to resolve it. The fix requires backend investigation and action by the Search Atlas team.
Pillar scores showing as 0 or blank is a known issue rooted in how backend data is delivered to the Holistic SEO section.
This type of issue is resolved by the Search Atlas team on the backend — no customer-side action has been confirmed to fix it.
Your data and site configuration are not at risk; this is a display/data-delivery issue.
If you are experiencing this issue, please gather the following before reaching out to support so our team can investigate as quickly as possible:
Project name — the exact name of the affected project in Search Atlas.
Which pillar scores are affected — Content, Authority, UX, or all three.
When you first noticed the issue — approximate date and time, including your time zone.
Any error messages displayed — copy the exact text of any error or note shown in the platform.
Screenshots — a screenshot of the affected Holistic SEO section showing the 0 or blank scores.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.