If you are receiving repeated warning emails stating that your domain is blocked due to an extra AAAA DNS record — even though your own diagnostics appear normal — the most likely cause is Cloudflare's proxy feature, commonly known as the orange cloud.
When the orange cloud is enabled on a DNS record in Cloudflare, Cloudflare can add additional records to your domain that may not be immediately visible through standard diagnostic tools. Our SSL verification system may detect these extra records and flag your domain as misconfigured, triggering repeated warning emails.
This is a real DNS conflict — not a notification error — and it must be resolved at the DNS level to stop the emails and restore full SSL verification.
Third-party DNS lookup tools and your browser may show your site loading correctly because Cloudflare's proxy handles traffic successfully. However, our SSL verification system performs its own DNS resolution check that may reveal additional records Cloudflare introduces. The conflict can exist at the infrastructure level even when your site appears functional to end users.
Follow these steps in your Cloudflare account to resolve the conflict.
Log in to your Cloudflare account at cloudflare.com and select the domain receiving the warning emails.
Go to the DNS section using the left-hand navigation inside your Cloudflare dashboard.
Find the A record for your domain (typically your root domain or the subdomain you connected to Search Atlas). Look at the Proxy status column.
Disable the orange cloud by clicking the orange cloud icon next to the A record. It will turn grey. This switches the record from Proxied to DNS only mode.
Check for any standalone AAAA records listed separately in your DNS table for the same hostname. If any exist that were not intentionally added by you, delete them by clicking Edit then Delete.
Save your changes and allow time for DNS propagation to complete.
Once you have switched to DNS only mode and removed any conflicting AAAA records, log in to your Search Atlas account and navigate to your whitelabel domain settings to locate your connected domain and trigger a fresh SSL verification check.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.