If you were charged for a subscription renewal you did not intend, you may be eligible for a refund and, in some cases, a credit adjustment on your account. This article explains how renewal refunds work, what to expect regarding Hyperdrive credits, and how to request an immediate cancellation instead of waiting out your billing period.
Subscriptions on Search Atlas renew automatically at the end of each billing cycle. If you missed cancelling before your renewal date, the charge is processed immediately and your plan continues for another cycle. Common reasons customers are caught off-guard include:
A payment method was updated shortly before the renewal date, triggering a successful charge on the new card.
A cancellation request was submitted after the renewal had already processed.
A linked child account cancellation caused an unexpected charge on the base plan.
Search Atlas has resolved several past billing issues related to payment method changes and child account cancellations. If you believe your charge was caused by a platform error, our team can investigate.
Refund eligibility is assessed on a case-by-case basis. While Search Atlas's standard policy does not guarantee refunds for processed renewals, our support team reviews each situation individually and works to find a fair resolution. To support your refund request, it helps to:
Contact support as soon as possible after the charge appears.
Confirm you did not use any features or consume any credits after the renewal date.
Provide your account email and the invoice number from your billing history.
To find your invoice, navigate to the Billing section of your account and locate the relevant charge in your billing history.
Credit adjustments — such as receiving more Hyperdrive credits than the default amount included with a plan — are handled as goodwill resolutions and are not guaranteed as a standard entitlement. However, our support team has the ability to apply custom credit amounts to your account when warranted. If you have a specific credit request, include it clearly when you contact support so the team can review it alongside your refund request.
By default, when a subscription is cancelled after renewal, access continues until the end of the paid billing period. If you prefer an immediate cancellation rather than keeping access until the period ends, this can be arranged alongside a refund — the two are typically handled together. Make sure to specify that you want immediate cancellation when you reach out, so the team can process both at the same time.
Log in to your Search Atlas account and navigate to the Billing section.
Locate the relevant charge in your billing history and note the invoice number.
Note your account email, the renewal date, and whether you used any features or credits after the renewal.
Contact the support team as soon as possible, specifying whether you want a refund, a credit adjustment, or an immediate cancellation — or a combination of these.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.