Website Studio is a powerful AI-powered page builder inside Search Atlas. Like any actively developed tool, it has experienced some known issues that may affect your workflow — including unexpected menu changes, revert functionality that removes content, incorrect credit displays, and blog preview images not loading. This article explains each issue and what to do if you are still affected.
The following types of issues have been reported by customers and investigated by our engineering team. If you are experiencing any of the following, please escalate so our team can investigate and restore credits or fix the issue for your account:
Deployment errors or pages failing to generate: Some users have encountered errors that prevent pages from deploying or generating correctly, even when their account appears to have sufficient credits.
Credits being consumed unexpectedly: Some users have reported credits being deducted for actions that should not consume credits, or credit balances appearing incorrect in the interface.
Revert functionality removing content unintentionally: The revert feature restores a previous version of your page and will remove any content added after that point. Use it only when you intentionally want to roll back to a prior state.
Blog preview images not loading: Some users have reported that blog preview images do not display correctly within Website Studio.
If you encounter any of the issues listed above or notice unexpected behaviour in Website Studio, follow these steps:
Refresh the platform. Many display-related issues, such as incorrect credit balances, are resolved with a hard refresh of your browser.
Check your credit balance. Review your credit balance within the platform to confirm whether credits have been deducted unexpectedly.
Avoid using the Revert function unless necessary. The revert feature restores a previous version of your page and will remove any content added after that point. Only use it when you intentionally want to roll back to a prior state.
Re-attempt page generation with a refined prompt. If a generation error appears, try simplifying or rephrasing your prompt and generate again.
Escalate to our support team. If the issue persists, contact our team with your project name, a description of the issue, the exact error message (if any), and the approximate timestamp when the problem occurred. Our team can investigate your account and restore credits where applicable.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.