Two common issues in Report Builder can disrupt your client reports: sections that appear in the published report but are missing from the backend editor, and competitor domains that continue showing outdated data even after you've updated them. This article explains why these issues happen and what steps you can take.
You may notice a section visible in your published or previewed report, but it is nowhere to be found inside the Report Builder editor. This can happen with certain sections that are no longer fully supported in the current editor interface.
Because this type of issue involves report configuration that cannot always be resolved through the standard editor controls, it typically requires direct assistance from our support team. To help us resolve it as quickly as possible, please have the following ready when you reach out:
The exact name of the report affected
The project the report is associated with
A description or screenshot of the section appearing in the published or previewed report that you cannot locate in the editor
After adding, removing, or changing competitor domains in your project settings, you may find the Report Builder still displays the old competitor data. This is a known sync issue that requires backend investigation and cannot always be resolved through the standard interface alone.
To help our team investigate and fix this for you, please have the following ready when you reach out:
The name of the project whose competitor settings you updated
The competitor domain(s) you added or removed
Approximately when you made the change and when you first noticed the data was not reflecting correctly
Any error messages or unexpected behaviour you observed
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.