When you publish or sync content from Content Genius to WordPress, you may occasionally encounter two display issues: tables appearing as raw HTML code instead of formatted tables, and an article thumbnail showing the wrong image even after you have manually updated it. These are known bugs that our team investigates on a case-by-case basis. This article explains what to expect and how to escalate effectively.
Tables created inside Content Genius use standard HTML markup. After syncing to WordPress, the table code may display as plain text rather than a formatted table, depending on how your WordPress environment handles the synced content.
This is a known issue that may be related to how the Search Atlas plugin transfers content into WordPress blocks. Because the root cause can vary by environment, our support team will need to investigate your specific case.
To help us resolve this quickly, please have the following ready when you contact support:
The exact name or URL of the affected WordPress post or page.
A screenshot showing the raw HTML as it appears on the front end or in the WordPress editor.
The version of the Search Atlas WordPress plugin you currently have installed.
The name of your active WordPress theme and any page builder or caching plugins you are using.
After syncing an article from Content Genius, the featured image (thumbnail) in WordPress may show the wrong image. This can persist even after you manually set the correct featured image and save the post.
This is a known bug that our team investigates per report. Because the behavior depends on your specific sync configuration, self-serve steps cannot be guaranteed to resolve it.
To help us resolve this quickly, please have the following ready when you contact support:
The exact name or URL of the affected WordPress post or page.
A description of what image is appearing versus what image you expect to see.
Whether the incorrect image returns after each sync or only appeared once.
The version of the Search Atlas WordPress plugin you currently have installed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.