Search Atlas uses two distinct scoring systems to help you evaluate and improve your content: the Content Score and the SEO Score. Although they sound similar, they measure different things and appear in different parts of the platform. Not all users can see both scores by default. If you can see one but not the other, this article explains why and what to do next.
The Content Score measures how well your article is written from a content-quality perspective.
Where it appears: Inside the Content Editor (also called the Article Editor). Open or create a document in the Content Editor and the Content Score will be displayed within that editor view.
Who can see it: The Content Score is available to all users who have access to the Content Editor, regardless of subscription tier.
The SEO Score is a broader, site-level metric that reflects the overall SEO health of a page or website based on audit and scan data.
Where it appears: The SEO Score is associated with the OTTO SEO feature. It becomes visible once you have an active OTTO SEO project with completed scan data.
Who can see it: The SEO Score is only visible if your subscription plan includes OTTO SEO and you have an active, connected project with scan data available.
Because the two scores live in completely separate parts of the platform and depend on different features, it is entirely normal to see one without the other. The most likely reasons you cannot see the SEO Score are listed below.
Your plan does not include OTTO SEO. The Content Editor and Content Score are available on lower-tier plans, while OTTO SEO and its SEO Score require a plan that includes the OTTO SEO module. Check your current plan and consider upgrading if you need access to the SEO Score.
You have not created an OTTO SEO project yet. Even if your plan includes OTTO SEO, the SEO Score will not appear until you create a project and connect it to your site.
No scan has been completed. The SEO Score is generated from crawl and audit data. If a scan has not finished, no score will be displayed. Ensure a scan has been run and completed for your project.
Feature rollout status. The SEO Score feature is part of an ongoing rollout. Some workspaces may not yet have access even if their plan includes OTTO SEO. In this case, you will need to contact support to confirm your workspace's access status.
Confirm that your current subscription plan includes the OTTO SEO module. You can review your plan details in your account settings.
If OTTO SEO is included in your plan, navigate to the OTTO SEO section and ensure you have created a project connected to your site.
Check whether a crawl or audit scan has been completed for your project. If not, initiate a scan and wait for it to finish before expecting the SEO Score to appear.
If your plan includes OTTO SEO, your project is set up, and a scan has completed but the SEO Score is still not visible, your workspace may not yet have access due to the ongoing feature rollout. Contact support with your project name and workspace details to confirm your access status.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.