After a successful site crawl, OTTO should automatically generate AI-powered SEO recommendations for Page Titles, Meta Descriptions, and Image Alt Text. In some cases, these fields remain blank even though the crawl appears to have completed without errors. This happens when the recommendation-generation pipeline fails silently after the crawl finishes — the crawl itself succeeds, but the downstream process that feeds page data to the AI does not complete as expected.
This article explains what may be happening and what to have ready when you contact our team for assistance.
Empty AI recommendations after a completed crawl typically indicate a failure in the pipeline that runs after the crawl finishes. The crawl itself may report as successful, but the stage responsible for generating recommendations may not trigger or complete correctly. This is a backend issue that requires investigation by our support team.
Before reaching out, verify the following so you can provide accurate details to our team:
Open your OTTO project and confirm that the crawl status shows as completed.
Navigate to any page-level issue category — such as Page Titles, Meta Descriptions, or Image Alt Text.
Check whether AI-generated suggestions are missing across all pages or only on specific pages.
Note approximately when the crawl was completed and whether this is the first time this has occurred for this project.
Because this issue involves a backend pipeline failure, our team will need to investigate on your behalf. To help us resolve it as quickly as possible, please have the following information ready:
Project name — the exact name of the OTTO project affected.
Crawl completion timestamp — the date and time the crawl finished.
Scope of the issue — whether all pages are missing recommendations or only a subset.
Any error messages — copy the exact text of any error or warning displayed in the interface.
Whether this has happened before — note if previous crawls on this project generated recommendations successfully.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.