## **🔍 Why publisher selection can stall**

A Link Lab order may remain in publisher selection when the assigned publication becomes inactive, stops responding, or cannot accept the placement. The system may continue trying to resolve the order automatically, but this process can take longer than expected.

This does not necessarily mean the issue is on your end. A stalled order can also result from a publisher-side change or a platform workflow issue.

## **📋 Check the order status**

1. Open **Authority** from the left sidebar.
2. Open **Campaigns** and locate the relevant Link Lab campaign.
3. Open the order and review its current status, publisher details, and activity history.
4. Note the order ID, campaign name, order amount, creation date, and any messages shown.

## **🛠️ What to do next**

- Allow the order to remain active if the status shows that publisher selection or auto-resolution is still in progress.
- Do not create a duplicate order while the original order is being reviewed.
- If the assigned publication is inactive or unsuitable, look for an available replacement or publisher-change option on the order.
- If no replacement option is available, record the order details and request a review through the platform chat.

## **💳 About billing and campaign funds**

A large order amount does not mean the campaign should be considered complete while publisher selection is unresolved. Keep the order open so its placement, replacement, cancellation, or refund status can be reviewed accurately. Do not submit a second payment for the same requirement unless instructed in the platform.

## **⏱️ When to request a review**

Request a review when the order has shown the same status for an unusually long time, the assigned publication is inactive, the publisher-selection controls are missing, or the order appears to be repeatedly attempting automatic resolution.

Include the order ID, campaign name, amount, creation date, current status, assigned publication, and screenshots of the activity history. This information helps the team determine whether the publisher should be replaced, the order should be cancelled, or eligible funds should be reviewed.

## **💬 Contact the support team**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.