## **🔍 Why Reports Go to the Wrong Address**

Every scheduled report in Search Atlas has its own recipient list. That list is set when the report is first scheduled and does **not** automatically sync with your account email or your current team roster. This is why a report can arrive at an address that is not registered on your account, or keep reaching a teammate who was removed months ago. Common causes include:

- The report was scheduled with a different email before your current account email was set.
- A former team member's address was never removed from the report's recipient list.
- The email toggle is switched on while the visible recipient list looks empty, so an older stored address is still being used.

Changing your profile email or deleting a user does not update existing report schedules. The fix is to edit each scheduled report directly.

## **🛠️ Update Recipients on a Scheduled Report**

1. In the left sidebar, click **Reports** to open your report projects.
2. Open the project that contains the affected report.
3. Locate the report and open its **email or schedule settings**.
4. In the recipients field, delete any address that should not receive the report, especially addresses that are not registered on your account.
5. Type in the correct email address and add any other recipients you want on the list.
6. Confirm the schedule frequency is correct and click **Save**.
7. Repeat these steps for every scheduled report in the project. Recipient lists are stored per report, so updating one report never updates the others.

## **👥 Clear a Former Teammate's Email**

Removing someone from your account removes their access, but it does not remove their email from reports they were added to. If a departed teammate is still receiving your reports:

1. Go to **Reports** in the left sidebar and open the project.
2. Open each scheduled report's email settings.
3. Delete the former teammate's address from the recipient list.
4. Save the report.

If a report keeps sending after a subscription lapsed or an account was deactivated, check that the schedule toggle is switched **off** and save again.

## **📨 About the Sender Address**

Scheduled report emails are delivered from a fixed system sender address on behalf of Search Atlas. This sender address is not configurable and has no effect on where the report is delivered. As long as your own email appears in the recipient list, the report will reach your inbox even though the sender address looks different.

## **💡 Tips to Avoid Stale Recipients**

- Review recipient lists whenever someone joins or leaves your team.
- After changing your account email, audit every scheduled report and update the recipient list on each one.
- When you duplicate a report, the copy keeps the original recipient list, so edit it before the next scheduled send.
- Switch the email schedule off on reports you no longer need instead of leaving them active.

## **🤝 Still Landing in the Wrong Inbox?**

If you have updated the recipient list and emails still go to the old address, or a report sends weekly with no visible recipients, there may be a cached schedule on our side that needs to be cleared. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.