## **🚨 Understanding the Locked Account Issue**

When creating or upgrading an account, a plan selection screen may appear and hang on Please wait after choosing the Growth plan. This blocks access to project controls including pausing.

## **✅ Completing Plan Selection**

Refresh the page and try selecting a different plan first. If the hang persists, log out and log back in via the account menu in the top-right corner. Navigate to account settings to review your current plan status before retrying.

## **⏸️ Pausing Projects Once Unlocked**

After plan selection succeeds, open your project dashboard. Use the project menu to select the pause option. Confirm the action to stop activity immediately.

## **🛠️ Alternative Steps if Selection Fails**

Clear your browser cache and cookies then attempt plan selection again. Ensure you are using an updated browser version for best compatibility.

## **💬 Getting Further Help**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.