## **🔍 Why prices may differ**

The price shown for a publisher can change depending on when and where you view it. Search Atlas may display a current publisher rate, while a published article can retain a different price captured at checkout, assignment, or placement.

For example, a publisher may currently show $147 even though an earlier offer was $200. A rate may also appear much lower after publication if you are viewing the publisher’s live catalog price instead of the cost saved for your order.

## **💳 Which price applies to payment**

The amount used for publisher payment is the cost attached to the specific order or placement record—not necessarily the publisher’s current catalog price. Depending on the workflow, this amount may be captured when the publisher is assigned, when checkout is completed, or when the article is posted.

Do not use a live publisher listing to calculate the payout for an existing placement. The listing may be repriced for future orders while the completed order remains associated with its saved cost.

## **✅ What to check first**

1. Open the relevant order or published article in Search Atlas.
2. Confirm the publisher domain, article URL, and number of placements.
3. Review the order line, assignment details, checkout record, or payout information for the saved cost.
4. Compare the saved cost with the original agreement or approved order amount.
5. Check whether the amount shown is the publisher cost, your customer-facing price, or a current marketplace price.

## **🛠️ When to request a review**

Request a review when the saved cost for the placement does not match the approved order terms, or when a completed placement appears to have been overwritten with a newer live publisher price. Include the publisher domain, article URL, order or placement ID, agreed amount, displayed amount, and screenshots showing the discrepancy.

A lower current publisher price alone does not confirm a payout error. It may apply only to new orders and may not change the cost already recorded for your published article.

## **📩 How to get help**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.