## **🔎 Why this happens**

Search Atlas prevents duplicate website listings to protect site data and workspace access. You may see an ownership conflict when the website is already connected to another workspace, was added by a former team member, or is listed under a different version of the domain.

## **✅ Check the website details**

1. Open **Website Studio** from the left sidebar.
2. Confirm that you entered the correct domain, including the spelling and domain extension.
3. Check whether the website uses a different version, such as **www** versus the root domain, or a different subdomain.
4. Do not create a second listing for the same website.

## **🛠️ Verify your ownership**

Make sure you can access the website or its domain settings. If Search Atlas provides an ownership verification step, complete it using the available instructions. The verification must be added to the exact website version shown in the platform.

If you manage the website through a team, confirm that you have permission to edit its files, DNS settings, or connected publishing account. Being the website owner does not always mean your Search Atlas account has access to an existing listing.

## **👥 Request access from the current owner**

If another workspace already contains the website, contact the person who originally added it and ask them to review the listing and provide access or remove it if it is no longer needed. This is usually the fastest way to resolve a legitimate shared-ownership situation.

If the website belongs to a previous employee, agency, or workspace, gather proof that you control the domain and identify the existing listing details before requesting a transfer or correction.

## **🚫 Avoid common mistakes**

- Do not repeatedly submit the same website.
- Do not add a temporary subdomain to bypass an ownership conflict.
- Do not remove verification records unless you understand which listing they belong to.
- Confirm that you are working in the correct Search Atlas workspace.

## **💬 Get help resolving the conflict**

If the website is yours but remains unavailable after checking the details and completing verification, include the domain, the Search Atlas workspace you are using, and a screenshot of the conflict message when requesting help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.