## **🔍 Overview**

If you submitted a support request and have not received an update, you can follow up in the original support conversation. Keeping your follow-up connected to the original request helps preserve the relevant context.

## **🛠️ How to Follow Up**

1. **Open your original support conversation.** Return to the conversation where you first reported the issue.
2. **Send a concise follow-up message.** Explain that you are checking on the unresolved request and briefly restate what you need help with.
3. **Include the available context.** Add the date of your original request and any details that help identify the issue, such as the affected project or feature.
4. **Keep the conversation together.** Reply in the original thread rather than creating multiple separate requests about the same issue.

## **💡 Information to Include**

When following up, provide any information you have that can help the support team locate and understand the request:

- The date you first reported the issue.
- A brief description of what remains unresolved.
- The project, domain, or feature involved, if applicable.
- Any relevant error message or additional context.

## **📌 If the Issue Remains Unresolved**

If you still need help, continue the original support conversation with a clear update and the information listed above. This gives the team the context needed to review the outstanding request and respond.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.