## **🧭 Overview**

If your lead capture widget shows an **Invitation Required** page, the available source information does not confirm a specific configuration issue or documented fix. Use the checks below to capture the details needed for troubleshooting.

## **✅ What to Check**

1. Open the widget as a new visitor in a private or incognito browser window.
2. Record the exact page URL and the complete message shown, including whether it says **Invitation Required**.
3. Note the website where the widget appears and the approximate date and time when the issue occurred.
4. Compare the result in the private window with the result for an account that has access, if available.
5. Provide these details when requesting assistance so the team can investigate the widget access issue.

If the issue continues, do not assume that changing the widget or domain settings will resolve it, because no confirmed resolution steps are available in the source information.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.