## **📍 Where to get Relay support**

Relay support is available through the live chat widget inside the Search Atlas platform. You can open it from the bottom-right corner while using the app, including when working in Relay-related workflows.

## **💬 How to contact support**

1. Sign in to Search Atlas.
2. Open the chat widget in the bottom-right corner of the platform.
3. Type **human teammate** to connect with a member of our team.
4. Describe the Relay issue, including what you were trying to do and any error message you saw.

## **🧭 What to include in your request**

To help us investigate faster, include the affected workspace, the page or workflow where the issue occurred, the steps you followed, and screenshots or exact error text when available. Do not share passwords, API keys, or other sensitive credentials.

## **🔧 Quick troubleshooting steps**

- Refresh the page and try the action again.
- Confirm that you are using the correct workspace.
- Check whether the issue affects one workflow or multiple areas of the platform.
- Record the time the issue occurred and any related warning or error message.

## **🤝 Get help with Relay issues**

If Relay is unavailable, behaves unexpectedly, or you are unsure where to find a Relay feature, contact support directly through the in-app chat. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.