## **🔎 Why was my campaign rejected?**

A citation campaign can be rejected when the same business, location, and campaign submission already exist in the citation provider’s system. This duplicate-order safeguard prevents repeated submissions, conflicting business information, and unnecessary charges.

In some cases, a second submission may be created before duplicate validation finishes. The order can then be rejected during processing rather than running normally.

## **📋 What does “duplicate order” mean?**

It means the system found an existing campaign that appears to cover the same business and location. The matching order may be active, completed, pending, or previously submitted. It does not necessarily mean you intentionally placed the order twice.

Campaigns can also appear confusing when multiple orders use similar details. Always compare the business name, address, phone number, website, and campaign date before submitting another order.

## **✅ How to check your campaign**

1. Open the relevant project from **Local → GBP Projects**.
2. Open the citation campaign or order details.
3. Review its status, submission date, business information, and any rejection message.
4. Check whether another campaign for the same location is pending or completed.

Do not create another campaign until you confirm that the existing order cannot be processed. A new submission may be rejected for the same reason.

## **🔁 Can the campaign be rerun?**

Often, the correct resolution is to identify the original order and determine whether it can continue or be resubmitted safely. A rerun should use the correct business details and should not create a second active order for the same location.

If the campaign was paid for but never ran, gather the order ID, business name, location, and rejection message. The team can review whether the original order is eligible for correction or rerun instead of treating the issue as a simple refund request.

## **➕ Does a plus sign cause the issue?**

A plus sign in a business name is not, by itself, proof that the campaign was rejected as a duplicate. Aggregators may normalise punctuation and symbols when matching records, so the character could affect how a listing is displayed or matched, but the rejection reason should be confirmed from the order details.

Use the business name consistently with your real-world branding and GBP listing. Do not remove or add the plus sign only to bypass duplicate validation. Inconsistent names can create more matching and listing-quality problems.

## **🛠️ How to avoid duplicate rejections**

- Check for an existing campaign before placing a new order.
- Confirm that the selected GBP listing is the intended business location.
- Review prefilled business details before submitting.
- Use one campaign for each business location unless a separate campaign is specifically required.
- Save the confirmation and order ID for future reference.

## **💬 Need help reviewing the order?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.